Return Policy
At Tanakorn’s Tiny Trees, we take pride in our products and want you to be happy with your purchase. Please read our return policy carefully before making a purchase.
Live Plants & Living Creatures
Due to the delicate nature of live plants, terrariums, bonsai, and animals (such as reptiles or isopods), we do not accept returns or exchanges once they leave our care.
We ensure all plants and animals are healthy and well-cared for at the time of pickup. It is the buyer’s responsibility to continue proper care once collected.
Products & Accessories
Non-living products (such as pots, décor, or accessories) may be returned if they are faulty or damaged at the time of pickup.
To request a return, you must contact us within 7 days of pickup with proof of purchase and photos of the issue.
Change of Mind
Unfortunately, we cannot offer refunds or exchanges for change-of-mind purchases.
Australian Consumer Law
This policy does not affect your rights under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
How to Request a Return
Please contact us via email or our Facebook page with your order details and any supporting photos. We’ll review your request and advise on the next steps.